- Return Policy
Return Policy - United States
Radio Flyer Return Policy for Parts
Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.
We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-800-621-7613. Customer Service hours are 8:00am CST - 5:00pm CST, Monday to Friday.
Cancellation/Changes to your Radioflyer.com Order
If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service at 1-800-621-7613.
PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00am CST - 5:00pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.
If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges.
If you receive a defective product from us, please call us at 1.800.621.7613 or e-mail us at firstname.lastname@example.org.
Please note: All replacement parts purchased cannot be returned. The sales on these items are final.