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Return Policy

Return Policy - United States

Return Policy

Radio Flyer Return Policy for Parts

Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.

Defective Product

We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-800-621-7613. Customer Service hours are 8:00am CST - 5:00pm CST, Monday to Friday.

Cancellation/Changes to your Radioflyer.com Order

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service at 1-800-621-7613.

PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00am CST - 5:00pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.

If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges.

If you receive a defective product from us, please call us at 1.800.621.7613 or e-mail us at custserv@radioflyer.com.

Please note: All replacement parts purchased cannot be returned. The sales on these items are final.